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• Administrator Role (Customer Service and Dispatch Assistant)

Administrator Role (Customer Service and Dispatch Assistant)

£15,722 per annum, one-year contract with potential for permanent role at the end of the first year, 43 days holiday

Gap year students welcome to apply

Job description

Customer Service and Dispatch Assistant required for expanding educational publisher ZigZag Education in their busy office in Westbury-on-Trym, Bristol. Must be numerate, IT literate, and organised for a role which includes processing customer orders and ranges from packing them up to entering orders and undertaking general administration within the Customer Services and Dispatch department.

Further details

Training

This role involves a four week training period and has on the job training provided.

Core tasks

Print orders | Make up orders | Pack Parcels (Training phase 1)

• Packing up publications
• Dispatching orders to customers
• Printing out teaching publications and other paperwork
• Copying datafiles onto CDROMs to make up customer publications
• Making up orders with invoices and advertising flyers
• Assist the two Directors and other members of the team with administrative tasks, such as filing, helping with printer running, unpacking deliveries, opening the post, customer related data entry, cleaning and recycling

Entering Orders (Training phase 2)

• Entering orders onto the custom database
• Printing out invoices and labels
• Tracking of orders on internal paper and carrier electronic system
• Making up electronic copies of resources - MS Word and PDF
• Answering the phone and taking orders as well as dealing with queries
• Entering payments
• Assist Manager with other admin jobs as appropriate

Other work as part of the team

As a small business you may from time to time need to support other departments as required. You may also be required to undertake training in areas suitable to your qualifications and to develop skills and to work in different areas of the business.

Skills & Qualifications Required or Desired

Essential Skills Required

Organised, practical and accurate, working to daily deadlines, numerate, responsible, computer literate, knowing when to ask questions and also the ability to work independently, reliable. Manually dextrous. Personable but at the same time able to concentrate on tasks and achieve a lot in a short period of time. Methodical and meticulous with an attention to detail.

Minimum Qualifications Required

• GCSE Maths grade B and GCSE English grade B
• Minimum A level grades of B,D,E (or equivalent)

Desirable Requirements

• Strong A level grades
• Degree
• Good communicator/excellent telephone manner
• Fluent English Speaker with knowledge of the UK schooling system.

Pay and Conditions

1-year contract. There is the strong possibility of further work and an extended or permanent contract.

In addition to completing training successfully you are required to complete a 6 month probationary period.