What information do we collect about website users?
Our systems may automatically record information about your website usage, such as your browser type (e.g. Internet Explorer), operating system (e.g. Microsoft Windows), IP address and information collected by Google Analytics.
For security and audit control, and to help us understand your preferences, we may also keep a record of when you access the site. Website usage information may be stored in our database or in cookies on your computers.
What information do we collect about customers?
We collect data such as the information you give us when you register with us or place an order for our products (by completing a form on our website or sending us your details via post, email or over the telephone). We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
What information do we collect about authors and reviewers?
We collect data such as the information you give us when you register with us, submit reviews, send samples and resources for publication, complete surveys and information for marketing purposes.
What information do we collect about job applicants?
We keep the information you give us such as letters of application, CVs, emails and verbal information over the phone or in interviews. Only those involved in the vetting or interview process will have access to this information. If you are subsequently employed we keep some or all of this information for the duration of your employment. If not, it is kept for a period of time in case of any queries and then we periodically destroy any such information that is more than 6 months old, unless we have specifically agreed with you otherwise.
What information do we collect about eRevision users?
The eRevision system records information entered by teachers such as pupil names, emails and groups as well as teacher contact information. It also logs pupils’ scores in tests for the purpose of progress tracking and assessment. The information is not generally accessible by ZigZag employees unless for the purposes of administration or programming. It is therefore the school’s responsibility to remove old pupils and their data.
We have technical, software, physical and administrative systems and procedures in place to protect your information. The websites zigzageducation.co.uk (teacher/order information) and eRevision (student information) and their data are stored on servers in the UK. The website publishmenow.co.uk (author information) and its data is stored on a server in the EU. We make our best efforts to keep your personal information private, and if we are knowingly subject to a data breach then we will contact those affected as soon as possible to notify you, as well as taking appropriate action.
How will we use the information about you?
We respect your privacy. If you are a customer we will only collect information about you to process your order, manage your account and, if you agree, to email you about other products we think may be of interest to you and keep you up to date about publications you have previously bought from us.
If you are an author or reviewer we will only collect information about you to manage your account, process royalty or outright payments and, if you agree, to email you about reviewing new resources we think may be of interest to you and keep you up to date about new writing opportunities as well as other emails specifically regarding publishing with us.
If you are a job applicant, your details will be used in order for us to process your application.
ZigZag Education will not share your information with third parties except in the case of normal business such as postal carriers or printing services.
For customers, if you have consented to receive marketing, you may opt out at a later date. We will only use email marketing when individuals and organisations opt in to receive it, and we include an opt-out link at the bottom of all subsequent emails. You have the right at any time to stop us from contacting you personally for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send an email to email@example.com.
For authors and reviewers, if you have consented to receive emails, you may change your email preferences to not receive them any longer by logging in to your account or by using unsuscribe links. If you no longer wish to be registered with publishmenow, please send an email to firstname.lastname@example.org where we will deal with your request.
Access to your information and correction of information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us (see How to contact us below). We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to request erasure of your personal records under conditions listed under Article 17 EU General Data Protection Regulation.
For authors and reviewers, you can update your personal details, change your email settings, add and update proposals, and monitor the progress of resources which have been approved in principle for publication on the publishmenow.co.uk site.
Links to other websites
How to contact us