Order and Dispatch Information

How to Order

To order online, click the 'Add to Basket' button next to the resource(s) you wish to order. Click the basket button to review your selection before following the steps to complete your order.

You can also order by post, fax, email or telephone. If not ordering and paying online, please send us an official order from your finance department if you are ordering from a school or organisation, or for private orders please send your order in to us with a cheque.

Payment

We accept the following methods of payment:

• Cheque (please make cheques payable to ZigZag Education)
• BACS (account details are on the bottom of your invoice)
• Debit/credit card*

*Debit/credit card payments are subject to the following charges: £1.70 if paying online or £4.50 if paying over the phone. The payment is vatable unless all the items on your invoice are zero rated, in which case it is zero rated too.

Delivery and Dispatch

Standard delivery is £3 P&P per order to UK addresses. The postage cost (and any other proportional VAT items applicable to the invoice) are apportioned according to the amount of VATable products and VAT is charged on the relevant portion of postage.

Note that none of the above services deliver on Sundays. All services apply to UK mainland only, and are subject to VAT and availability.

We aim to dispatch your item(s) as soon as possible once your order has been received.

Pre-order Items

Although the vast majority of publications are ready for immediate dispatch, a small number of products won't be; this is because we are taking orders while the resource is being prepared for publication. If this is the case, you will be informed when you are placing an order (whether online or offline).

For more information, read the FAQ (Pre-order Items).

You can also check the Future Publication Dates for resources that are not yet ready for dispatch.