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Pre-order Items

Why are some resources listed as pre-orders?

This is because we are taking orders while the resource is being prepared for publication.

What do the dates on pre-order items mean?
  • The earlier date is the best-case scenario - the date by which we aim to dispatch the resource to you, if the resource sails through quality and similar checks.
  • The later date is given to indicate the latest date by which you should expect the resource to be dispatched.
Will the dates ever be set back?

The dates may occasionally be set back (e.g. where an external expert checker requests essential improvements to a resource and changes need to be made by an external writer). We will let you know if this happens. Be assured that we will be working as hard as possible to get the resource to you as soon as possible.

What if I need the resource before the date(s) given?

If you have a query or need a pre-order resource for a specific date sooner than those given, please email us at CustomerServices@ZigZagEducation.co.uk to let us know. We may be able to raise the priority of a resource through production cycles if several customers request it.

How can I be kept informed of when pre-order items are ready for dispatch?

You can request to recieve an email alert when a particular resource becomes ready for dispatch by clicking on the button on the web page for that product.

You can also register to recieve alerts for all new resources for your subject, by choosing a subject on the left and then completing the form on the right of the page.

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