Weblinks and videos for use with 13000 – Course Companion for OCR L3 AAQ Health & Social Care: F092

Topic Area 1: Taking a person-centred approach

1.1: Current context of the person-centred approach

The 6Cs

The Picker principles of person-centred care

Person-centred values of care

Role of a person-centred approach in achieving good practice in the delivery of care service

1.2: What a person-centred approach is

Understanding the balance: importance to vs importance for a person

Elijah’s story

Defining roles and responsibilities

Co-production: what it is and how to do it

1.3: Independence and rights

Participation from community groups

Respecting individuals’ rights to accept or decline support

Your rights and responsibilities as an informal patient

Support individuals to be as independent as possible

BBC Bitesize: Developments in public health and welfare

The importance of independence

1.4: Benefits of a person-centred approach

The role of teamwork in care

Meet your diabetes healthcare team

1.5: Methods used to ensure a person-centred approach

Taking accurate notes

Creating a one-page profile (OPP)

Topic Area 3: Communication skills needed to offer person-centred care

3.1 Verbal communication skills

What is active listening in health and social care?

Using tone and pitch effectively

Adapting communication for audience and context

3.2: Non-verbal communication skills

Body language, eye contact, and facial expressions

Quiz: Test your emotional intelligence

Adapting non-verbal communication for cultural and contextual needs

Questions (3.1–3.2)

3.3: Factors which enhance/inhibit communication

Interpersonal and emotional factors

Topic Area 2: Meeting needs and providing support in a person-centred way

2.1: Types of impairment

Communication

Physical

Sensory

2.2: Impact of an impairment on an individual’s daily life

Employment or education

Personal care

The seven principles of dignity

Social and lifestyle activities

NHS: Care and support plans

2.3: Understanding care and support needs arising from impairment

Identifying and prioritising care and support needs

Primark's adaptive clothing Getting dressed visual support

Re-engage: Ending loneliness for people aged 75 and over

Supporting independence, control, and quality of life

2.4: Addressing care and support needs

Considering an individual’s needs

Videos on strengths-based approaches

Equipment to support

Equipment, aids and home adaptations

Role of family/friends in supporting an individual’s needs

Support services and practitioners