Frequently Asked Questions for non-UK Customers

If you are in the UK, follow this link

Are resources in paper or electronic format?

Unless stated otherwise, resources come as paper photocopy masters and include a single-site photocopy licence.

You can also order the resource in PDF format for an extra 30%, or in Word and PDF (editable) for an extra 50%. PDF format allows you to print the resources easily and put them on a secure VLE, and Word format allows you to edit the resources to tailor them to the requirements of your students. Prices include a single-site copy licence.

Is there a discount for multiple sites?

Yes. Each additional site pays just 50% of the invoice cost. This is subject to the order for the additional sites being placed at the same time and only applies to different sites in the same organisation.

How much is postage?

Postage charges vary greatly depending on the weight of the items, and your location. When we receive your order we will confirm the cost of postage — it is usually in excess of £20 for Europe and in excess of £30 for countries outside Europe.

If the resource is a digital resource, or if you are ordering the PDF or Word formats (see above), then you can choose to receive the resource electronically (by email, or as a download, depending on the size) and to forgo the physical copies. In this case there will be no postage charge.

How do I make an order?

You can order by post, fax, email or telephone.

Pre-payment Required

Pre-payment is required for all non-UK orders. We accept payment by cheque in pounds sterling (please make cheques payable to ZigZag Education) and BACS/transfer (account details are on the bottom of your invoice). If the transaction is from non-sterling currency, then we require you to pay any bank charges.

We also accept payment by credit card from non-UK customers. This is made via PayPal, a secure online service which you can access through this link — follow the instructions on the web page. There is a £5 charge to use the credit card service.

VAT

If you are outside the EU, then you do not pay any VAT.

If you are inside the EU, then you will be charged VAT on any vatable items, unless you provide us with a valid VAT number.

How long will it take for my order to be delivered?

We aim to dispatch within 2 working days of receiving your order and payment. If the items are not available, we will let you know — this is normally only the case with items with pre-order dates.

Why can't I see a sample of a resource? Why is there no 'more info' button beside the resource I'm trying to view?

You can only view published resources, although occasionally a draft may be put up for inspection, if available. If you cannot view a sample, the resource is still being worked on by our dedicated team of proofreaders, formatters, finishers and editors — see expected publication dates.