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Administrator Role (Customer Service and Dispatch Assistant)

£22,976 to £28,783 per annum, permanent contract

Job description

Customer Service and Dispatch Assistant required for educational publisher ZigZag Education in their busy office in Westbury-on-Trym, Bristol. Must be numerate, IT literate, and organised for a core role of processing customer orders, supporting customer queries, and undertaking general administration within the Customer Services and Dispatch department.

Further details

Training

This role involves a four week training period and has on the job training provided.

Core tasks

The dispatch and customer service team send teaching resources to educational institutions. This involves entering orders on to the IT system, printing out and making up publications, and packing them to sending them to customers. We anticipate that 50% of the time will be spent entering orders although this can vary greatly depending on the demands of the business. You may do any of the following tasks as delegated by your line manager:

Entering Orders

• Entering orders onto the custom database
• Printing out invoices and labels
• Tracking of orders on internal paper and carrier electronic system
• Making up electronic copies of resources - MS Word and PDF
• Answering the phone and taking orders as well as dealing with queries
• Entering payments
• Assist Manager with other admin jobs as appropriate

Print orders | Make up orders | Pack Parcels

• Packing up publications
• Dispatching orders to customers
• Printing out teaching publications and other paperwork
• Copying datafiles onto CDROMs to make up customer publications
• Making up orders with invoices and advertising flyers
• Assist the two Directors and other members of the team with administrative tasks, such as filing, helping with printer running, unpacking deliveries, opening the post, customer related data entry, cleaning and recycling

Customer Services (once experienced)

• Taking telephone orders
• Looking up information for customers
• Customer support for our online learning platform
• Following up customer problems/complaints
• Assist Manager with other admin jobs as appropriate

Other work as part of the team

As a small business you may from time to time need to support other departments as required. You may also be required to undertake training in areas suitable to your qualifications and to develop skills and to work in different areas of the business.

Skills & Qualifications Required or Desired

Essential Skills Required

Organised, practical and accurate, working to daily deadlines, numerate, responsible, computer literate, knowing when to ask questions and also the ability to work independently, reliable. Manually dextrous. Personable but at the same time able to concentrate on tasks and achieve a lot in a short period of time. Methodical and meticulous with an attention to detail.

Minimum Requirements including Qualifications

• GCSE Maths grade B and GCSE English grade B (or equivalent)
• Minimum A level grades of B,D,E (or equivalent)
• Good communicator/excellent telephone manner
• Fluent English Speaker

Desirable Requirements

• Strong A level grades
• Degree
• Good knowledge of the UK qualification and schooling system.
• 6+ years experience in a similar role including; data entry, using IT systems, customer interaction

Pay and Conditions

Starting salary will be dependent on Experience, Qualifications and Performance at interview. For a salary of £28,783 you would need 6+ years relevant experience, meet the minimum qualification requirements & more, and meet most of the desirable requirements, whilst performing excellently at interview.

Permanent contract. Hours of work are Monday to Friday, 8:30am to 5:00pm, with half an hour for lunch (40hrs per week).

The probationary period is 6 months.