Frequently Asked Questions for UK Customers

If you are not in the UK, follow this link

How are the resources sent? Can I have resources on a CD?

Unless stated otherwise, resources come as paper photocopy masters and include a single-site photocopy licence.

You can also order the resource in PDF format for an extra 30%, or in Word and PDF (editable) for an extra 50%. PDF format allows you to print the resources easily and put them on a secure VLE, and Word format allows you to edit the resources to tailor them to the requirements of your students. Prices include a single-site copy licence.

Is there a discount for multiple sites?

Yes. Each additional site pays just 50% of the invoice cost. This is subject to the order for the additional sites being placed at the same time and only applies to different sites in the same organisation.

How do I make an order?

You can order by post, fax, email or telephone. Please send us an official order from your finance department if you are ordering from a school or organisation, or for private orders please send your order in to us with a cheque.

Is there a postage charge?

There is no charge for postage to UK addresses.

How do I pay?

We accept payment by cheque (please make cheques payable to ZigZag Education) and BACS (account details are on the bottom of your invoice), but not credit card.

How long will it take for my order to be delivered?

We aim to dispatch within 2 working days of receiving your order. If the items are not available, we will let you know — this is normally only the case with items with pre-order dates.

Why can't I see a sample of a resource? Why is there no 'more info' button beside the resource I'm trying to view?

You can only view published resources, although occasionally a draft may be put up for inspection, if available. If you cannot view a sample, the resource is still being worked on by our dedicated team of proofreaders, formatters, finishers and editors — see expected publication dates.