Frequently Asked Questions for UK Customers
If you are not in the UK, follow this link
How are the resources sent? Can I have resources on a CD?
Unless stated otherwise, resources come as paper photocopy masters and include a single-site photocopy licence.
You can also order the resource in PDF format for an extra 30%, or in Word and PDF (editable) for an extra 50%. PDF format allows you to print the resources easily and put them on a secure VLE, and Word format allows you to edit the resources to tailor them to the requirements of your students. Prices include a single-site copy licence.
Is there a discount for multiple sites?
Yes. Each additional site pays just 50% of the invoice cost. This is subject to the order for the additional sites being placed at the same time and only applies to different sites in the same organisation.
How do I make an order?
You can order online, by post, fax, email or telephone. If not ordering and paying online, please send us an official order from your finance department if you are ordering from a school or organisation, or for private orders please send your order in to us with a cheque.
Is there a postage charge?
There is a standard £2 P&P charge per order to UK addresses; this is vatable unless all the items on your invoice are zero rated, in which case it is zero rated too. If you have received a leaflet from us with a code, then you can get FREE POSTAGE if you give us this code with your order. Standard orders are delivered in 5-7 working days.
If your order is urgent then we can can Fast Track* your goods at an extra cost:- Super Fast Track Service for delivery in 1-2 working days at £12.00
- Fast Track Service for delivery in 2-3 working days at £7.00
How do I pay?
We accept payment by cheque (please make cheques payable to ZigZag Education), BACS (account details are on the bottom of your invoice), and credit card. There is a £4.50 charge for us to take a credit card payment over the phone, or £1.70 to pay by credit card online; this is vatable unless all the items on your invoice are zero rated, in which case it is zero rated too.
How long will it take for my order to be delivered?
We aim to dispatch as soon as possible once your order has been received. Standard delivery is in 5-7 working days or you can opt for our fast track services (details above). If the items are not available, we will let you know — this is normally only the case with items with pre-order dates.
Why can't I see a sample of a resource? Why is there no 'more info' button beside the resource I'm trying to view?
You can only view published resources, although occasionally a draft may be put up for inspection, if available. If you cannot view a sample, the resource is still being worked on by our dedicated team of proofreaders, formatters, finishers and editors — see expected publication dates.